In addition to refund rights available under applicable laws, if you made a purchase directly on our website and the money-back option was presented to you during the checkout, you are eligible to receive a refund provided that you contact us via Support center or email within 30 days after your initial purchase and before the end of your subscription period and provide us with the evidence that you have followed the plan for at least 7 consecutive days within the first 30 days after the purchase.
We will review your application and notify you (by email) whether your application is approved.
Generally, if you do not meet the conditions set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or is required by applicable law.
Please note that only fulfilment of the above requirement allows you to receive a full Voluntary Refund under “Money-back guarantee”. For the sake of clarity, this “Money-back guarantee” does not apply to the following cases:
Personal reasons (you don’t like the product, it did not meet your expectations etc.);
Financial reasons (you did not expect that you will be charged, that the trial will be converted into subscription, that the subscription will automatically renew, or that the services are paid etc.).